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M365 apps will not recognize user license

Supported OS: Windows 7, 10, 11, macOS


Outlook fails to recognize a licensed user email account from its application. 


Microsoft 365 (M365) apps are not recognizing a user's license, it may indicate an issue with the user's account or the licensing configuration. This could mean that the user's account is not properly configured with the correct license type, or that the license has expired or been revoked. It could also indicate a problem with the user's account itself, such as if it has been deleted or disabled. To resolve this issue, it would be necessary to check the user's account and licensing configuration and make any necessary adjustments or corrections. Additionally, it would be helpful to check any related error messages or logs to help identify the root cause of the issue.

Possible Solutions
Update Software

Windows: Run windows updates, and install the latest updates.

Microsoft Office: Update office via >file>account>updates

macOS: Run office updates

Connect Work or School account

Connecting or re-connecting a work or school account can remedy this issue. To connect a work or school account to Windows, you will need to follow these steps:

  1. Click on the Windows Start button, and then click on the gear icon to open the Settings menu.

  2. In the Settings menu, click on "Accounts."

  3. Under the "Your info" section, click on "Access work or school."

  4. Click on "Connect" and enter your work or school email address and password.

  5. If prompted, enter any additional information or complete any additional steps required by your organization's IT department.

  6. Once you have successfully connected your work or school account, you should be able to access your work or school resources, such as email and shared files.

NOTE: If you have already connected a work or school account, disconnect it and then connect it again.

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